Every customer conversation in one shared inbox

A chat widget you can drop into any site, SPA or app.

Official Meta number, with templates and the 24h session window.

Turn your support mailbox into threaded conversations.

Receive and reply to messages from your Facebook page.

DMs, story replies and comments in the same place.

Official bot wired straight into the shared inbox.

Create, sync and send Meta-approved message templates.

Connect a customer's number in minutes, no technical help needed.

An alternative to Cloud API using your own Twilio account.

TikTok direct messages straight into the support queue.

LINE channel for operations across Asia.

Send and receive SMS through Twilio.

Build your own channel for any app or internal system.

Take and place calls inside the platform, with recording.

Answer WhatsApp Business voice calls.

Multiple WhatsApp numbers on the same account.

Mentions and direct messages from X.

One queue for the whole team, with assignment and status.

Internal comments the customer never sees.

Pull a colleague into the thread and notify them instantly.

Tag conversations by topic, product or urgency.

Saved templates an agent inserts with a shortcut.

Resolve, assign and navigate without leaving the keyboard.

Search and run any action with Cmd+K.

Resolve, assign or label many conversations at once.

Warns you when another agent is already typing.

Filter by channel, status, label, assignee or attribute.

Pin filters as permanent folders in the sidebar.

Mark conversations urgent, high, medium or low.

Order the queue by last activity, creation or priority.

See when a message was delivered and read.

Email the full conversation history to anyone.

A per-agent signature applied across every channel.

Work from your phone with push notifications.

Colours, position, avatar, language and dark mode.

Dashboard and widget translated into 50+ languages.

Right-to-left layout for Arabic and Hebrew.

Buttons and option lists on WhatsApp and live chat.

Group agents into squads and route conversations to the right one.

Force fields to be filled before a conversation can be resolved.

Round-robin distribution across agents who are online.

Set the working window per inbox and timezone.

Instant reply out of hours or on first contact.

Insert contact name, email and attributes automatically.

Proactive messages triggered by page or session time.

If X happens, do Y: label, assign, notify, resolve.

Action sequences an agent runs with a single click.

First-response and resolution targets per inbox or customer.

Warned before a breach, in the dashboard and in Slack.

Cap how many conversations each agent handles at once.

Distribute by load balancing or by agent skill.

Bots that triage the thread before a human takes over.

Segmented broadcasts using approved templates.

Trigger campaigns across groups of pages by URL pattern.

A side panel that answers the agent's questions in real time.

A ready draft for the agent to review and send.

Long threads condensed into a paragraph at handover.

AI proposes the right tags for each conversation.

Adjust tone, fix grammar and translate before sending.

AI runs the conversation and escalates when needed.

Feed the AI PDFs, websites and internal manuals.

FAQs generated from your team's real conversations.

Persistent per-customer context across separate conversations.

AI queries your systems through your API mid-conversation.

Control exactly who Captain answers and when.

Find what your knowledge base still doesn't cover.

WhatsApp voice notes become searchable text automatically.

Use your OpenAI, Anthropic or Azure key at cost.

A full record beside the conversation, across every channel.

Internal observations that live on the customer record.

Every past conversation with that contact, on any channel.

Upload your existing contact base in minutes.

Capture name, email and intent before the chat opens.

HMAC verification that the visitor really is who they claim.

Your own fields on contacts and conversations: plan, ID, ticket.

Dynamic contact lists built from saved filters.

Keep your base in sync with your CRM in real time.

Group contacts by company and see consolidated history.

A public article portal with search, categories and SEO.

Customers find the answer without opening a conversation.

Embed YouTube, Vimeo and Loom in your tutorials.

help.yourcompany.com pointing at your portal.

Certificates issued and renewed with no intervention.

Connect GA4 and see what customers search for most.

Related suggestions at the end of every article.

One Help Center per brand, product or language.

Queue, agents online and wait times in real time.

Volume, response time and resolution per period.

Individual productivity and workload.

Compare performance across channels.

Find which topics consume the most team time.

Automatic rating request when a conversation is resolved.

Satisfaction by agent, team, channel and period.

Download any report for a spreadsheet or BI tool.

Consolidated performance per squad.

Read what the customer wrote alongside the score.

Surveys delivered as a WhatsApp template.

How much AI resolved alone versus escalated.

Attainment and breaches per policy.

Scheduled sync to Power BI, Looker or Metabase.

Reply to conversations from Slack and get alerts there.

Notify any system on every platform event.

Full API for conversations, contacts, inboxes and reports.

Embed your own system in a tab beside the conversation.

Connect Google chatbots to the shared inbox.

Translate messages inline inside the conversation.

Direct integration for summaries, tone and suggestions.

Open product issues straight from a conversation.

Ready-made connectors maintained by YuIA for no-code automation.

Video calling via Cloudflare RealtimeKit.

Integrations with Pipedrive, HubSpot, RD Station, Omie and Bling.

Shopify, VTEX, Nuvemshop and WooCommerce with live order data.

YuIA builds whatever integration your operation needs.

TLS in transit and encryption at rest.

Two-factor authentication for every user.

Administrator and agent roles, with per-inbox access.

Platform audited against the SOC 2 Type II standard.

Data deletion, export and widget-level consent.

Automatic backups with retention and tested restores.

Your logo and colours across the dashboard and widget.

Own domain, emails from your sender, zero YuIA branding.

Choose the region where your data is stored.

A record of sign-ins and configuration changes.

Build granular permission sets per job function.

Single sign-on with Okta, Entra ID, Google Workspace or any IdP.

Isolated environment with its own resources and maintenance window.

Signed data processing agreement and contractual SLA.

Identify the logged-in user and pass attributes to the widget.

Personal token for scripts and automations.

Native widget for React Native, iOS and Android.

Real-time events for dashboards and integrations.

Automate account administration from the command line.

A second account to test on before shipping to production.

Run it in your own cloud or datacenter.

We bring your data over from Zendesk, Intercom, Freshdesk or Front.